ROMA – Results Oriented Management & Accountability

The need to implement a performance-based management system among CAAs and other eligible entities receiving Community Service Block Grant (CSBG) funds has long been recognized by OCS and the CSBG Network. Efforts to expedite adoption of such a system were given impetus by the Government Performance and Results Act (GPRA) of 1993. In 1998 the CSBG Act was amended, mandating the implementation of a comprehensive performance-based management system which they identified as “Results-Oriented Management and Accountability,” or ROMA, across the entire Community Services Network.

Local CAAs are encouraged to undertake a number of ROMA implementation actions that focus on results oriented management and accountability.

Results Oriented Management Principles

  • Assess poverty needs and conditions within the community.
  • Define a clear anti-poverty mission for the CSBG Network and the strategies and services to address those needs, both immediate and longer term, in the context of existing resources and opportunities in the community.
  • Identify specific improvements, or results, to be achieved among people with low-incomes and communities in which they live.
  • Organize and implement programs, services, and strategies within the agency and among partnering organizations, to achieve anticipated results.

Results Oriented Accountability Principles

  • Develop and implement processes to identify, measure, and record improvements in the condition of people with low-incomes and the communities in which they live that result from CSBG Network intervention.
  • Use information about outcomes, or results, among agency tripartite boards and staff to determine overall effectiveness; inform annual and long-range planning; and promote new funding and community partnership activities.
  • Encourage state CSBG offices and state CAA associations to work in coordination to advance ROMA performance-based concepts among CSBG Eligible Entities through ongoing training and technical assistance.

The National ROMA Peer-to-Peer Training (NPtP) program prepares peers from the community action network to deliver an approved introductory course on ROMA philosophy and principles. The NPtP curriculum was developed by Dr. Barbara Mooney during her time with the Community Action Association of Pennsylvania (CAAP) and Fred Richmond with the Center of Applied Management Practices (CAMP). Candidates completing the four phases of the training become Nationally Certified ROMA Trainers (NCRTs). In 2016, a new level of certification, the Nationally Certified ROMA Implementers (NCRIs), was developed as a result of the Performance Management Framework instituted by the Office of Community Services.

To find out more about ROMA and the application process for becoming a NCRT or NCRI, visit or contact Dr. Barbara Mooney at or

WV ROMA Trainers and Implementers

If you need a ROMA Trainer or Implementer, visit to find a list for WV.